General
Questions
How
do I sign up with Datalink?
Click for
Signup Page
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How
do I start accepting checks?
Click for
Check Acceptance Options
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How
do I start accepting Gift Cards?
Click for Gift Card
Programs
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Where
are my deposits?
Your terminal may not be batched.
At the end of each day all your transactions
should be batched. Most terminals will do this
for you automatically, but in order for the
terminal to batch automatically, it must be
setup to do so and must have power and a phone
line connected to it at all times. The auto
batch time is set to 11:30 PM unless you
specified another time.
If you are not setup for automatic batching, you
can
contact us
to set this up or you must manually batch your
terminal.
For manual batching instructions, please
download the appropriate
Reference Guide
for your terminal.
If you are sure your terminal has batched,
please contact our risk department at
1-800-694-7999 x 110 or via
email.
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What
are Mid & Non Qual Rates?
What is
a Discount Rate?
A Discount
Rate is a percentage deducted from a
transaction processed by a merchant.
Why do I have to
pay a Discount Rate?
This
percentage is charged to a merchant as a fee
for the ability to accept credit cards.
The mystery called
Interchange
(specific details)
What
determines whether or not I get charged A
Qualified, Non Qualified, or Mid Qualified
Rate?
·
Retail (Face to Face) Environment
Qualified:
Card
must be present and swiped for
authorization. The full unaltered contents
of the magnetic stripe must be
transmitted.
Restaurant transactions must be within 20%
of the authorized amount
Signature must be obtained on the credit
card receipt
Batch must be sent within 24 hours of the
authorization
Not a business, corporate, purchase or
foreign card
Mid
Qualified:
Transaction is manually keyed or swiped
Batch settled
within 2 business days of the authorization
Not a
business, corporate, purchase or foreign
card
Non
Qualified:
Authorization received by voice or telephone
Settled batch 3 or more business days from
the date of authorization
Business, corporate or foreign card
·
Non-Retail Environments:
Qualified:
Swiped
or manually keyed transaction
AVS is preformed
Authorization for exact sale amount
Settled batch within 24 hours of
authorization
Not a business, corporate or foreign card
Mid
Qualified:
Settled
batch within 2 business days
AVS is not preformed
Not a business, corporate or foreign card
Non
Qualified:
Voice
authorization or telephone Authorization
received
Batch settled within 3 or more business days
from the date of the authorization
Business, Corporate or foreign card
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What
if I receive a lower rate?
Datalink
will guarantee you the lowest rate. If you are
ever provided with a lower quote, Datalink will
meet it or beat it guaranteed! Our competitors
will try any tactics to try and get you to
switch. Don't always be so ready to accept what
you see at face value.
Send us the quote or just call us and we will
come back with how we can meet it, beat it or
show you where there is a catch.
Go to
Contact Us
for our fax or customer service numbers.
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What
is CVV/Security Code?
CVV2 is an important security feature for credit
card transactions on the Internet and over the
phone. "CVV" stands for "Card Verification
Value" (Discover Card calls it the "Cardmember
ID").
-
It is the three-digit number printed
in the signature space on the
back of most credit cards, such
as Visa, MasterCard,
and Discover cards. The CVV2
number is always the last group of
numbers in the signature space on
the back of the card. It is not part
of your regular credit card number.
|
 |
-
It is a four-digit number on the
front of American Express
cards. It is printed (flat), not
embossed like the card number.
|
 |
The CVV2 number enhances fraud protection and
helps to validate two things:
- The
customer has the credit card in their
possession.
- The
credit card number is legitimate
By helping to prevent credit card fraud, the
CVV2 number keeps costs down for everyone.
This
information has been obtained by http://www.shopsite.com
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What
is AVS?
AVS or
Address Verification Service is a service that
enables you to further verify the validity of a
Credit Card Sale when presented over the phone
or via the Internet.
How this service works:
Datalink's AVS system prompts you to enter the
customer's "Billing Address" and "Billing Zip
Code"
This information should always be requested if
you selling over the Internet, phone or via
mail.
When prompted, you will enter the information as
follows:
Street Address: 10215 Miller Road (You enter
10215)
Zip Code: 75238 (You enter 75238)
Be sure the customer is giving you the "BILLING
ADDRESS. This is the address where their Credit
Card Statements are sent. If it is a PO BOX,
then just enter the PO number.
If you have an order placed outside the Untied
States, the AVS system will not be valid for
these addresses, but please be sure to at least
obtain the customer's
CVV2.
Once the AVS is submitted, you will receive a
response on whether or not the information
matched. If it did not, it is then up to your
judgment if you still want the sale to be
submitted.
This additional verification helps cut down a
fraud for you and your buyer and in turn saves
everyone money.
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What
is a Chargeback/Retrieval
Fee?
A
Chargeback occurs when a cardholder disputes the
validity of transaction charged by you. In most
cases, the cardholder's bank will issue an
expedited credit to their customer while an
investigation is performed. Due to this
expedited credit, the cardholder's bank will
then request these funds from Datalink. In
turn, your account is immediately deducted from
your account to cover this credit.
A retrieval request will usually accompany the
chargeback. A Retrieval Request is something
requested by the cardholder's issuing bank and
is used to investigate the matter further. A
fee of $15.00 non refundable fee is charged for
this request to process the information by the
cardholder's bank. In most cases, a signed
receipt and an invoice is all that is needed
when a Retrieval Request is deemed appropriate.
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Equipment Questions
How Do I Get Instruction On My Terminal?
Click for
Terminal
Reference Guides
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How
do I purchase equipment from Datalink?
Contact Us today and we will give you
the lowest rates and pricing.
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Change
Information Questions
How
do I change my deposit account?
Click for
Change Form
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How
do I change my address or name?
Click for Change Form
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How
can I start accepting other card types?
Contact Us today and we can get you
signed up for all card types you want to accept.
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Technical Questions
My
terminal says Settle
To Save $
Your
terminal has not batched!
At the end of each day all your transactions
should be batched. Most terminals will do this
for you automatically, but in order for the
terminal to batch automatically, it must be
setup to do so and must have power and a phone
line connected to it at all times. The auto
batch time is set to 11:30 PM unless you
specified another time.
If you are not setup for automatic batching, you
can
contact us
to set this up or you must manually batch your
terminal.
For manual batching instructions, please
download the appropriate
Reference Guide
for your terminal.
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How
do I add a 9 (Prefix)
Verifone/Tranz Terminals
From your main screen (Time and Date)
-
Press ENTER
then 7
-
If prompted
for a password, press1 then ALPHA, ALPHA
66831
-
Your screen
will display: Recall what?
-
Press 930
-
Your terminal
will display 930 = 1800******* or 930 =
950****
MAKE SURE TO WRITE THIS
NUMBER DOWN
(ignore
letters)
-
Press
BACKSPACE until all you see is 930 =
-
Now Press 9
(or the appropriate prefix) then 0 then
ALPHA then reenter the number you wrote down
-
Press Enter
-
The terminal
will display
-
930 = 9
(space or dash) 1800*******
-
Hit Clear
until you return to the main screen (Time
and Date)
You may need to change it in one more
location.
-
Press ENTER
then 7
-
If prompted
for a password, press1 then ALPHA, ALPHA
66831
-
Your screen
will display: Recall what?
-
Press 931
-
Your terminal
will display 931 = 1800******* or 931 =
950**** (if it says “Empty” just hit CLEAR
and ignore the rest of the instructions)
MAKE SURE TO
WRITE THIS NUMBER DOWN
-
Press
BACKSPACE until all you see is 931 =
-
Now Press 9
then 0 then ALPHA then reenter the number
you wrote down
-
Press Enter
-
The terminal
will display
-
931 = 9
(space or dash) 1800*******
-
Hit Clear
until you return to the main screen (Time
and Date)
-
Your terminal
will now dial 9 before it dials for
authorization
To remove the 9
Follow the same instructions above, but do not
add the 9 when reentering the phone number.
Hypercom Terminals
From
your main screen (Swipe Customer Card)
-
Press
Function then 2
-
If prompted
for a password, press 0000 then Enter
-
Press Enter 4
times
-
Your Screen
will display, PABX access code
-
Enter the
access code you need to dial before getting
an outside line the press Enter
-
Now press
Cancel until you return to the main screen
To remove
the prefix
Follow the same
instructions above, but place a 0 in the field.
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How
do I perform Store & Forward?
Click Here
for Nurit Store & Forward Instructions
Click Here
for Hypercom Store & Forward Instructions
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What
does this error code mean?
General Decline Codes
Decline 01-03 (Please Call) See Voice
Authorization phone numbers below.
Decline 04
(Contact Us)
Decline 05 (Customer does not have enough funds
- Call customer)
Decline 06 (You are not able to accept that type
of Credit Card)
Decline 12 (You are not able to accept that type
of Credit Card)
Decline 13 (The customer's Credit Card will not
let you charge that amount - Call customer)
Decline 14 (You have entered or were given and
incorrect Credit Card number)
Decline 19
(Contact Us)
Decline 30
(Contact Us)
Decline 38 (Customer has exceeded the amount of
times they can enter their Pin #)
Decline 41 (Customer's Card is not active)
Decline 43 (Customer's Card is not active)
Decline 51 (Customer does not have enough funds
- Call customer)
Decline 55 (Customer has entered the incorrect
Pin #)
Decline 61 (Customer's Credit Card cannot charge
this high of an amount - Call customer)
Decline 78 (Customer cannot use card any loner -
Have customer contact their Credit Card Company)
Decline 88 (Customer's Card is not active)
Decline 89 (Invalid Authorization Code - Usually
on Forced transactions)
Decline 92-99
(Contact Us)
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Who
do I call for Voice Authorizations?
VISA &
MasterCard
1-800-944-1111
Bank ID 089900 or 025400
American Express
1-800-528-2121
Discover
1-800-347-1111
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